Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement PSP Core units RIICOM201E Communicate in

Core units RIICOM201E Communicate in the workplace RIIERR203E Escape from hazardous situations unaided RIIERR205D Apply initial response first aid RIIGOV201E Comply with site work processes/procedures RIIMCU217 Apply spontaneous combustion management measures RIIMCU208E Conduct basic strata control operations RIIMCU214E Conduct ventilation operations RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIERR201E Conduct fire team operations RIIERR204E Provide aided rescue to endangered personnel * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCDES401 Apply construction techniques to landscape design AHCDES402 Apply sustainability principles to landscape design AHCDES403 Develop landscape designs AHCDES404 Prepare simple landscape drawings AHCPCM404 Recommend plants and cultural practices CUAACD312 Produce computer-aided drawings CUADES305 Source and apply information on the history and theory of design Electives AHCPCM303 Identify plant specimens AHCSOL304 Implement soil improvements for garden and turf areas AHCWHS402 Maintain workplace health and safety processes AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework BSBESB401 Research and develop business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPRAD003 Perform basic radiation measurements PSPRAD011 Work safely with radiation-unsealed source equipment PSPRAD005 Handle and transport radioactive material * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM001 Provide first point of contact CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS001 Participate in workplace health and safety BSBWOR202 Organise and complete daily work activities Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE002 Ensure the health and safety of children HLTAID002 Provide basic emergency life support HLTINF001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement PSP Core units RIICOM201E Communicate inYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.