Assessment Kit-BSBSS00126 Contact Centre Skill Set AHC Units of competency HLTAHA001 Assist

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTE104 Inspect and service engines AURTTK001 Use and maintain measuring equipment in an automotive workplace AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTM004 Assemble engine blocks and sub-assemblies AURTTM008 Dismantle and evaluate engine blocks and sub-assemblies AURTTM011 Recondition engine cylinder heads Electives AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR124 Diagnose and repair compression ignition engine management systems AURETR128 Diagnose and repair instruments and warning systems AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURETR132 Diagnose and repair automotive electrical systems AURHTE001 Remove and install heavy vehicle engine assemblies AURHTX104 Diagnose and repair heavy vehicle clutch systems AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA009 Carry out mechanical pre-repair operations AURTTA105 Select and use bearings

Core units BSBINS404 Search library and information databases BSBINS406 Assist customers to access information BSBINS407 Consolidate and maintain library industry knowledge BSBOPS404 Implement customer service strategies BSBWHS311 Assist with maintaining workplace safety Electives BSBINS305 Participate in cataloguing activities BSBINS401 Analyse and present research information BSBINS402 Coordinate workplace information systems BSBINS408 Provide information from and about records BSBCRT411 Apply critical thinking to work practices BSBLDR411 Demonstrate leadership in the workplace BSBINS409 Maintain and monitor digital information and records BSBPEF402 Develop personal work priorities BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR3202 Conduct quality and product care procedures FWPCOR3204 Visually assess materials FWPCOT3208 Test strength of joints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCCS013 Provide basic foot care HLTWHS002 Follow safe work practices for direct client care CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSBSS00126 Contact Centre Skill Set AHC Units of competency HLTAHA001 AssistOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of