Training And Assessment Strategy-CUA50118 Diploma of Professional Writing and Editing SIS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPEF301 Organise personal work priorities CUAIND311 Work effectively in the creative arts industry CUAIND314 Plan a career in the creative arts industry CUAPPR314 Participate in collaborative creative projects Elective units CPCCWHS1001  Prepare to work safely in the construction industry CPCCOM1013 Plan and organise work CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCJN3100 Process materials to produce components using static machines CPCCLDG3001 Licence to perform dogging CPCCLRG3001 Licence to perform rigging basic level BSBCMM211 Apply communication skills BSBPEF101 Deliver a service to customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIRIS402E Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes * We can develop additional elective units that are not listed on request (Please contact us for further information)

accessories and associated controls UEERA0092 Solve problems in low voltage refrigeration and air conditioning circuits UEERA0094 Verify functionality and compliance of refrigeration and air conditioning installations UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEERL0002 Attach cords

Trainer/Assessor Assessment Pack

Training And Assessment Strategy-CUA50118 Diploma of Professional Writing and Editing SIS aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.